Join a globally recognised luxury automotive brand renowned for delivering exceptional customer experiences. As a Client Experience Advisor, you will play a key role in supporting customers throughout their ownership journey, providing proactive and responsive service across multiple channels. This is an exciting opportunity to build strong client relationships, resolve queries, and deliver a premium, personalised experience within a fast-paced, customer-focused environment.
The Opportunity
The UK Client Relationship Centre is a part of our Customer Experience function.
Join a globally recognised organisation known for delivering high-quality products and customer-focused solutions. As a Customer Service Representative, you will provide essential post-sale support across multiple channels, handling both technical and non-technical enquiries. This role offers the opportunity to resolve customer issues, coordinate with internal teams, and deliver a seamless service experience within a fast-paced, collaborative environment.
Duties:
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
Call centre-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
Distribution Centre Customer Service: Performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility including:
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service centre
Incumbents matching this specialisation are not compensated based on achievement of sales targets.
Role Title: HR Consultant - 37190429
Location: Coventry
The Opportunity
This role is an HR Consultant role based in Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week. The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all business colleagues and managers.
This employee focused role sits in the Contact Centre within HR Direct. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.
Role Title: EDS 3D CAD Design Engineer - 37130087
Location: Coventry
Role Purpose:
As an EDS Design Engineer within the PVO Team, you will be involved at all stages of the design and development process. You will liaise directly with customers, and the cross-engineering teams, to provide and deliver effective engineering solutions. Responsible for the inception, development and release 3D Harness design and packaging across a broad range of company prototype projects.
Role Attributes
Key Aspects of the role
Create 3D CAD for LV and HV Harnesses (CATIA V6) Electrical and Electronic installations collaborating closely with Electrical, Chassis, and Powertrain design teams.
Join a globally recognised organisation known for its strong reputation and commitment to excellence. As a Compliance Specialist, you will play a key role in ensuring GDPR compliance, managing sensitive data requests, and supporting critical legal processes. This is an opportunity to work in a fast-paced, collaborative environment where attention to detail, strong analytical skills, and the ability to manage high-priority workloads are essential to delivering accurate and timely outcomes.
Duties:
Compliance Consultant will work with an existing team of 4 members, reporting into the Process Delivery Manager.
Join a leading automotive engineering company in Coventry as a Test Planner, coordinating validation activities for advanced powertrain systems across multiple test facilities. This role focuses on developing and managing test plans, overseeing project delivery, and ensuring quality, timing, and compliance targets are met. Ideal candidates will have strong project planning skills, experience in engineering test environments, and the ability to manage stakeholders in a fast-paced setting. This position offers the opportunity to support cutting-edge vehicle development and drive continuous improvement in testing operations.
Join a leading automotive organisation in Coventry as a Client Experience Advisor, delivering exceptional customer support across multiple communication channels. This role focuses on resolving client queries, building strong relationships, and providing personalised, high-quality service to enhance customer satisfaction and loyalty. Ideal candidates will have excellent communication skills, a customer-first mindset, and experience managing high volumes of enquiries in a fast-paced environment. This position offers the opportunity to be part of a dynamic team dedicated to delivering premium client experiences.
Join a leading automotive engineering company in Coventry as an Electrical Facilities Engineer, supporting advanced test facilities used in vehicle product development. This role focuses on ensuring the safe, efficient operation of electrical systems, control equipment, and test environments to enable high-quality product delivery. Ideal candidates will have experience with test facilities, control systems, and electrical engineering practices, along with a strong commitment to health and safety standards. This position offers the opportunity to work on cutting-edge engineering operations within a dynamic, fast-paced testing environment.
An exciting opportunity is available for a Financial Planning & Analysis Specialist to join a globally recognised automotive manufacturer in Coventry, supporting capital and operational budget management across complex engineering projects. This role focuses on project budgeting, financial forecasting, asset lifecycle planning, and risk management while providing actionable insights and reporting to support strategic decision-making. You will collaborate with stakeholders across functions, maintain governance standards, and drive continuous improvement through data analysis, dashboards, and performance measurement. Ideal for candidates with strong finance and business planning experience, proficiency in reporting tools such as Tableau, and the ability to manage budgets and project performance in a fast-paced technical environment.