Customer Service Representative - 37059402
Coventry, West Midlands
Other Specialisms » Sales Business
Competitive salary
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Join a globally recognised organisation known for delivering high-quality products and customer-focused solutions. As a Customer Service Representative, you will provide essential post-sale support across multiple channels, handling both technical and non-technical enquiries. This role offers the opportunity to resolve customer issues, coordinate with internal teams, and deliver a seamless service experience within a fast-paced, collaborative environment. Duties: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.